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Observations lists every signal posted by your agent or custom integration — title, description, sentiment, tags, user_id, and interaction_id. Click a row for full detail and matched tags. Tags populate after async processing.

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User sentiment

Every observation requires user_sentiment: how the user felt in that moment. Send a label string once per post_observations call (applies to all items in the batch). Prefer negative or positive when tone is clear but not extreme. Reserve very negative and very positive for explicit extreme language. Legacy aliases (frustrated, delighted, etc.) are accepted but prefer the canonical labels. Sentiment rules live in your observation guidelines.